Consument als melkkoe
Review over MyWheelsThis was my first time trying MyWheels, and it will be my last: aside from the car being totally disgusting outside and inside, upon returning the car the charging tag was missing from the glove compartment. Without the tag, charging at the station is impossible. The app therefore did not allow me to end my trip. The app did give me the warning that I could be fined for leaving the car at a charging station without charging it. Customer service took around 2 hours to respond through the chat. Was I supposed wait 2 hours next to the car to prevent a fine? When customer service finally responded, they told me they could only manually end my trip at the current time of their contact with me (i.e. 2 hours or so after my trip actually ended). If I wanted to dispute being overcharged for 2 hours, I needed to send an email to the email address mentioned in these trust pilot reviews: support at mywheels.nl
The very e-mail address that nobody apparently ever receives an answer from according to the reviews in Trustpilot, which is exactly in line with my experience. In the meantime, I have been charged with a much higher trip fee than I should have been.
Get your sh1t together MyWheels! And offer a better solution to your clients than asking them to email to an address that never replies, while you collect their money illegitimately.