Better book somewhere else

Better book somewhere else

I do not recommend. I booked car with discount and after all they send me invoice to pay more (without discount) even though I was driving one hour less than I booked car for and I drove less kilometers they asked me to pay and when I was talking with customer service they didn't answer any questions, just say I need to pay and stopped replying to me. Wie trainieren Sie Ihre Agenten? To stop replying to customer and avoid any responsibility when porobiłem occur? Scammers. Also cars need to me maintain better. It was super dirty and we needed to clean it first

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Hi Monika

Thanks for your feedback and review. We’re sorry to hear that your experience didn’t meet expectations.

When you book a car, we provide an initial estimate based on the planned duration and distance. After your trip ends, the final invoice is calculated using the actual driving time and kilometres. This may result in a higher or lower amount than the estimate, depending on how the car was used.

We also understand that a clean car is important and we’re sorry to hear that this wasn’t the case for your booking. If you have any questions about your invoice or feel something isn’t correct, you’re always welcome to contact us again to [email protected] with subject [Trustpilot - Complaint].

We hope your next trip with us is a lot better!