SCAM

SCAM

SCAM, ALERT!!! €504 booking ended up costing me €1165. Do not use this company! They scammed us, and violated GDPR. Full details below

If you were also scammed by them, get in touch. Let’s join or forces to take them down. Don’t trust the positive reviews below, they have SCAMMED A LOT of people. Check this out: https://www.trustpilot.com/review/recordgo.com

Here’s how they scammed us:
1. They undercut the reliable competitors on Rentalcars.com etc to catch my business
2. The aggressively coerced me into buying their excess waiver, made it impossible to avoid
3. They refused to print contract and T&Cs before signing and they did not explain anything from their ABSURD T&Cs. I would say they took measures to prevent me from understanding what I was signing
5. They did not provide me a contract copy after signing, neither digitally or printed
6. The recorded my wife's bank card (she’s not a party to the contract) without her consent and made a fraudulent charge of 400€ on her card... which is a criminal theft
7. The tracked our location with the car, without our explicit consent
8. They caused a GDPR data breech by sending my contract to the incorrect email address (inexcusable, since I booked digitally and entered the correct email address)
9. The ignored my GDPR “Right of Access” request

All the way, from collection to delivery, to customer service they have been aggressive, unhelpful and refused to accept any fault. This company is really disgusting!! I have rented some 50 cars before and never encountered anything like this.

I feel most sorry for the employees. Get another job guys, your Mom didn't raise you to be a THIEF!

Agree - Same experience with RecordGo Malaga. They offer low prices but charge so called “damages” afterwards.